Shipping & Exchange
SHIPPING POLICY
ChimYen only applies advance transfer (COD shipping is not applicable)
Free shipping offer on all orders (not applicable to express and overseas orders)
In case customer wants to receive the goods as soon as possible, customer will have to pay the express shipping fee
EXCHANGE POLICY
Exchange is applicable for both in-store and online orders
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Exchange time
- For Offline orders: customers exchange at the store within 24 hours after purchase
- For Online orders: customers send back the product within 24 hours from the date of receipt (Hanoi customers) and 2-3 days (province customers, based on express delivery time)
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Conditions of exchange
- The product is intact, has not been used, repaired, washed, has tags and invoices intact.
- Only applicable to full price products (not applicable to products purchased on sale)
- Do not apply to accessories (belts, brooches,...)
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Terms of exchange
- Only exchange 01 time/01 order
- Only change to a product of equal or higher price and pay extra for the difference if any (the price of the new product will be calculated according to the price at the time of exchange). In case customer changes to a lower priced product, ChimYen will not refund the excess amount.
- When exchanging products, customers are not allowed to apply other programs at the time of exchange
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Regulations on shipping fees when exchanging goods
- In case the product has a manufacturer error, ChimYen pays the two-way shipping fee
- In case of exchanging with customer's request, the customer will pay two-way shipping fees
​ORDER CANCELLATION POLICY
Cancellation policy does not apply to custom-made orders.
For other orders, ChimYen only applies cancellation when the order has not been shipped and customers will have to pay a cancellation fee of 20% of the product value.